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Departure airport

Final destination

Which airline did you fly with at the beginning?

First flight number

What was your scheduled departure date & time?

Did you have any connecting flights?

List all your connecting flights:

Connecting flight [#1]

City or airport name

Flight number

Initially planned date and time

Which flight didn't go as planned?

What happened to your flight?

Did you ensure you had the correct documentation?

Before you board the plane, airlines must check that you have the necessary documents for your destination. If you do not, they are entitled to deny boarding and do not have to pay compensation.

Examples of documents you may need to show:

1. Valid passport or other accepted ID
2. Valid visa
3. Proof of return ticket
4. Negative Covid-19 test result
5. Passenger locator form

Yes

How many hours late did you arrive at your final destination?

How many days before the departure were you informed about the flight change?

Since you arrived at your destination with a delay of less than 3 hours, unfortunately, you are not eligible for compensation.

Since the airline notified you of the flight cancellation 14 days before departure, unfortunately, you are not eligible for compensation.

Did you incur any additional expenses, such as accommodation, transfer, or food?

Fill out only if the airline did not reimburse these expenses and you have documents proving payment:

Expenses [#1]

Select the type of expense

Total amount in €

Payment document

We'll need some details about the passengers:

Name

Surname

E-mail

How many passengers traveled with you?

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What Passengers Are Searching for in 2025: The Most Popular Questions About Flight Compensation

Every day, millions of travelers face delays, cancellations, and lost luggage. And in 2025, more people than ever are asking online: “What are my rights?”, “How do I get compensation?”, and “What if the airline refuses?”

The MySkyHelp team analyzed the most searched questions and created this article to give passengers clear answers — and a path to action.

Top 10 Search Queries from Travelers

Here are the most common phrases people type into Google:

Flight delayed compensation EU 261
How to claim refund for cancelled flight

Enter

Changes in EU Legislation on Flight Compensation: What We Know So Far. June 2025

Current Status June 2025

These changes are not yet legally binding. While EU ministers have agreed on the proposals, they still require formal approval by the European Parliament and the Council of the EU before becoming law.

For now, EU Regulation No. 261/2004 remains in effect, meaning:

Passengers can claim €250–€600 for delays of 3+ hours, unless caused by extraordinary circumstances.
Assistance (food, drinks, accommodation) is provided for delays of 2–4 hours, depending on flight distance.
Compensation applies for flight cancellations if notified less than 14 days before departure.