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- Flight Compensation Regulations Explained: EC261, UK261 and SHY Passenger Rights — Complete Guide
Flight Compensation Regulations Explained: EC261, UK261 and SHY Passenger Rights — Complete Guide
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Compensation for flight delays, cancellations and missed connections is regulated by various international legal frameworks, but fixed passenger compensation is most commonly governed by three key regulations — EC261 in the European Union, UK261 in the United Kingdom and SHY-PASSENGER in Turkey.
In this expert MySkyHelp overview, we explain when each regulation applies, including territorial jurisdiction, operating carrier liability and the rules for single and separate tickets, helping passengers accurately determine when they are legally entitled to compensation.
EU261 / EC261 Regulation Explained: European Passenger Rights and Flight Compensation Rules
EC261 applies if:
✅ The first departure of the itinerary is from the EU
OR
✅ The itinerary arrives in the EU and the disruption was caused by an EU carrier
1. ITINERARY STARTS IN THE EU
If the first departure is from the EU — EC261 always applies.
✅ EC261 Applies
| Itinerary (Single Ticket) | Operating Carriers | Disruption | EC261 | Reason |
|---|---|---|---|---|
| Paris → Istanbul → Bangkok | Air France → Turkish Airlines | Turkish segment | ✅ | First departure from EU |
| Madrid → Doha → Bali | Iberia → Qatar Airways | Qatar segment | ✅ | Itinerary starts in EU |
| Frankfurt → Dubai → Sydney | Lufthansa → Emirates | Emirates segment | ✅ | Departure from EU |
| Rome → New York | Delta Airlines | Single segment | ✅ | Departure from EU |
2. ITINERARY STARTS OUTSIDE THE EU AND ENDS IN THE EU
EC261 applies only if the disruption was caused by an EU carrier.
✅ EC261 Applies
| Itinerary (Single Ticket) | Operating Carriers | Disruption | EC261 | Reason |
|---|---|---|---|---|
| Bangkok → Dubai → Paris | Emirates → Air France | Air France segment | ✅ | Disruption caused by EU carrier |
| Tokyo → Istanbul → Frankfurt | ANA → Lufthansa | Lufthansa segment | ✅ | Responsible carrier is EU |
| New York → Paris → Berlin | Air France → Air France | Any segment | ✅ | Entire itinerary operated by EU carrier |
❌ EC261 Does NOT Apply
| Itinerary (Single Ticket) | Operating Carriers | Disruption | EC261 | Reason |
|---|---|---|---|---|
| Bangkok → Istanbul → Vienna | Turkish → Austrian | Turkish segment | ❌ | Disruption caused by non-EU carrier |
| New York → Doha → Paris | Qatar → Air France | Qatar segment | ❌ | Disrupted segment operated by non-EU carrier |
3. ITINERARY NOT CONNECTED TO THE EU
EC261 does not apply.
| Itinerary | Operating Carriers | Disruption | EC261 | Reason |
|---|---|---|---|---|
| Istanbul → Dubai → Bangkok | Turkish → Emirates | Any segment | ❌ | No EU connection |
| New York → Toronto | Air Canada | Single segment | ❌ | Entirely outside EU |
4. IF TICKETS ARE SEPARATE
Each ticket is assessed independently.
| Itinerary | Carrier | Disruption | EC261 | Reason |
|---|---|---|---|---|
| Bangkok → Istanbul | Turkish Airlines | This segment | ❌ | No EU connection |
| Istanbul → Vienna | Austrian Airlines | This segment | ❌ | EC261 conditions not met |
SUMMARY
✅ EC261 Applies ONLY If One of the Following Conditions Is Met:
Condition 1
✔ Flight departs from an airport located in the EU
• EC261 applies to the flight
• Regardless of airline nationality
• Regardless of number of connections
• Regardless of where the disruption occurred
If the itinerary is booked under a single ticket, the regulation may cover the entire journey.
Condition 2
✔ Flight arrives at an EU airport
✔ Flight is operated by an EU carrier
• EC261 applies
• Liability rests with the EU operating carrier
❌ EC261 Does NOT Apply If:
✔ Flight departs outside the EU
✔ Flight arrives in the EU
✔ But is operated by a non-EU carrier
⭐ Important Clarification
EC261 applies to each flight individually.
However, under a single ticket, transportation may be treated as a single operation for calculating arrival delay.
FINAL EC261 SUMMARY TABLE
| Single Ticket | First Departure | Responsible Carrier | EC261 |
|---|---|---|---|
| Yes | From EU | Any carrier | ✅ |
| Yes | Outside EU | EU carrier | ✅ |
| Yes | Outside EU | Non-EU carrier | ❌ |
| No (Separate tickets) | Any | Any | Assessed separately |
UK261 Regulation Explained: UK Passenger Rights and Flight Compensation Rules
UK261 applies if:
✅ The first departure of the itinerary is from the UK
OR
✅ The itinerary arrives in the UK and the disruption was caused by a UK or EU carrier
1. ITINERARY STARTS IN THE UK
✅ UK261 Applies
| Itinerary (Single Ticket) | Operating Carriers | Disruption | UK261 | Reason |
|---|---|---|---|---|
| London → Istanbul → Bali | British Airways → Turkish | Turkish segment | ✅ | First departure from UK |
| Manchester → Doha → Sydney | Qatar Airways | Qatar segment | ✅ | Departure from UK |
2. ITINERARY STARTS OUTSIDE THE UK AND ENDS IN THE UK
✅ UK261 Applies
| Itinerary (Single Ticket) | Operating Carriers | Disruption | UK261 | Reason |
|---|---|---|---|---|
| New York → London → Glasgow | British Airways | Any segment | ✅ | UK carrier |
| Bangkok → Frankfurt → London | Lufthansa → BA | BA segment | ✅ | Disruption caused by EU/UK carrier |
❌ UK261 Does NOT Apply
| Itinerary | Carrier | Disruption | UK261 | Reason |
|---|---|---|---|---|
| Istanbul → London | Turkish Airlines | This segment | ❌ | Non-EU/UK carrier |
| Dubai → Manchester | Emirates | This segment | ❌ | Third-country carrier |
SUMMARY
✅ UK261 Applies ONLY If At Least One Condition Is Met:
Condition 1
✔ Flight departs from a UK airport
• Applies regardless of airline
• Applies regardless of connections
• Applies regardless of where disruption occurred
Condition 2
✔ Flight arrives in the UK
✔ Flight is operated by a UK or EU carrier
• Liability rests with the UK or EU operating carrier
❌ UK261 Does NOT Apply If:
✔ Flight departs outside the UK
✔ Flight arrives in the UK
✔ But is operated by a non-UK and non-EU carrier
⭐ Important Clarification
UK261 applies to each flight separately.
Under a single ticket, the journey may be treated as a single operation for calculating final arrival delay.
FINAL UK261 SUMMARY TABLE
| Single Ticket | First Departure | Responsible Carrier | UK261 |
|---|---|---|---|
| Yes | From UK | Any carrier | ✅ |
| Yes | Outside UK | UK or EU carrier | ✅ |
| Yes | Outside UK | Non-UK / Non-EU carrier | ❌ |
| No (Separate tickets) | Any | Any | Assessed separately |
SHY-YOLCU Regulation Explained: Turkish Passenger Rights and Flight Compensation Rules
Applies if:
✅ The first departure is from Turkey
OR
✅ The flight is operated by a Turkish carrier departing from Turkey
OR
✅ The flight is operated by a Turkish carrier arriving in Turkey (Turkey must be the destination, not transit)
1. ITINERARY STARTS IN TURKEY
✅ SHY Applies
| Itinerary (Single Ticket) | Operating Carriers | Disruption | SHY | Reason |
|---|---|---|---|---|
| Istanbul → Paris → New York | Turkish → Air France | Any segment | ✅ | First departure from Turkey |
| Ankara → Frankfurt | Lufthansa | This segment | ✅ | Departure from Turkey |
2. ITINERARY STARTS OUTSIDE TURKEY AND ENDS IN TURKEY (Not Transit)
✅ SHY Applies
| Itinerary | Carrier | Disruption | SHY | Reason |
|---|---|---|---|---|
| Cairo → Istanbul | Turkish Airlines | This segment | ✅ | Turkish carrier |
| Dubai → Ankara | Turkish Airlines | This segment | ✅ | Turkish carrier |
❌ SHY Does NOT Apply
| Itinerary | Carrier | Disruption | SHY | Reason |
|---|---|---|---|---|
| Cairo → Istanbul | EgyptAir | This segment | ❌ | Non-Turkish carrier |
| Moscow → Istanbul → Paris | Aeroflot → Air France | Any segment | ❌ | Turkey is transit only |
SUMMARY
✅ SHY-PASSENGER Applies ONLY If At Least One Condition Is Met:
Condition 1
✔ Itinerary booked under a single ticket
✔ First departure is from Turkey
• Applies to entire itinerary
• Regardless of airline
• Regardless of number of connections
• Regardless of where disruption occurred
Condition 2
✔ Itinerary booked under a single ticket
✔ Flight arrives in Turkey
✔ Disrupted segment operated by Turkish carrier
• Liability rests with Turkish operating carrier
❌ SHY Does NOT Apply If:
✔ Itinerary starts outside Turkey
✔ Itinerary ends outside Turkey
✔ Turkey is only used as transit
✔ Flight arrives in Turkey but is operated by foreign carrier
⭐ Important Clarification
SHY is a territorial regulation and applies only when there is a real operational connection to Turkey.
FINAL SHY SUMMARY TABLE
| Single Ticket | First Departure | Responsible Carrier | SHY |
|---|---|---|---|
| Yes | From Turkey | Any carrier | ✅ |
| Yes | Outside Turkey | Turkish carrier on inbound flight | ✅ |
| Yes | Outside Turkey | Non-Turkish carrier | ❌ |
| Yes | Outside Turkey | Turkey only transit | ❌ |
| No (Separate tickets) | Any | Any | Assessed separately |
FULL OVERVIEW — EC261 / UK261 / SHY
| Route (Origin → Transit → Destination) | Disruption Caused By (Operating Carrier) | EC261 | UK261 | SHY | Reason |
|---|---|---|---|---|---|
| EU → Any country | Any carrier | ✅ | ❌ | ❌ | EC261 applies to the entire journey when departing from the EU |
| EU → Transit → Any country | Any carrier | ✅ | ❌ | ❌ | First departure from EU covers entire itinerary |
| UK → Any country | Any carrier | ❌ | ✅ | ❌ | UK261 applies to the entire journey when departing from the UK |
| UK → Transit → Any country | Any carrier | ❌ | ✅ | ❌ | First departure from UK covers entire itinerary |
| Turkey → Any country | Any carrier | ❌ | ❌ | ✅ | SHY applies to the entire journey when departing from Turkey |
| Turkey → Transit → Any country | Any carrier | ❌ | ❌ | ✅ | First departure from Turkey covers entire itinerary |
| Third country → EU | EU carrier | ✅ | ❌ | ❌ | EC261 applies when arriving in EU with an EU carrier |
| Third country → EU | Non-EU carrier | ❌ | ❌ | ❌ | EC261 does not apply to non-EU carriers arriving in EU |
| Third country → Transit → EU | EU carrier caused disruption on any segment | ✅ | ❌ | ❌ | EU carrier bears liability for transportation |
| Third country → Transit → EU | Non-EU carrier caused disruption | ❌ | ❌ | ❌ | No EC261 jurisdiction |
| Third country → UK | UK carrier | ❌ | ✅ | ❌ | UK261 applies when arriving in UK with UK carrier |
| Third country → UK | EU carrier | ❌ | ✅ | ❌ | UK261 also applies to EU carriers |
| Third country → UK | Non-EU / Non-UK carrier | ❌ | ❌ | ❌ | UK261 does not apply to third-country carriers |
| Third country → Transit → UK | UK carrier caused disruption | ❌ | ✅ | ❌ | Liability of UK operating carrier |
| Third country → Transit → UK | EU carrier caused disruption | ❌ | ✅ | ❌ | UK261 covers EU carriers |
| Third country → Transit → UK | Non-EU / Non-UK carrier caused disruption | ❌ | ❌ | ❌ | No UK261 jurisdiction |
| Third country → Turkey | Turkish carrier | ❌ | ❌ | ✅ | SHY applies to Turkish carriers arriving in Turkey |
| Third country → Turkey | Non-Turkish carrier | ❌ | ❌ | ❌ | SHY does not apply to foreign carriers |
| Third country → Transit → Turkey | Turkish carrier caused disruption | ❌ | ❌ | ✅ | Transportation ends in Turkey with Turkish carrier |
| Third country → Transit → Turkey | Non-Turkish carrier caused disruption | ❌ | ❌ | ❌ | SHY does not apply to foreign carriers |
| Third country → Turkey → Third country | Turkish carrier | ❌ | ❌ | ❌ | Turkey is only a transit point |
| Third country → Turkey → EU | EU carrier caused disruption | ✅ | ❌ | ❌ | EU carrier operates part of transportation into EU |
| Third country → Turkey → EU | Turkish carrier caused disruption | ❌ | ❌ | ❌ | Turkey is transit only |
| Third country → Turkey → UK | UK carrier caused disruption | ❌ | ✅ | ❌ | Arrival in UK with UK carrier |
| Third country → Turkey → UK | Turkish carrier caused disruption | ❌ | ❌ | ❌ | Turkey is transit only |
| EU → Turkey → Third country | Any carrier | ✅ | ❌ | ❌ | First departure from EU activates EC261 |
| UK → Turkey → Third country | Any carrier | ❌ | ✅ | ❌ | First departure from UK activates UK261 |
| Turkey → EU → Third country | Any carrier | ❌ | ❌ | ✅ | First departure from Turkey activates SHY |
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