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  • Flight Compensation Regulations Explained: EC261, UK261 and SHY Passenger Rights — Complete Guide

Flight Compensation Regulations Explained: EC261, UK261 and SHY Passenger Rights — Complete Guide

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List all your connecting flights:

 
Did you ensure you had the correct documentation?

Before you board the plane, airlines must check that you have the necessary documents for your destination. If you do not, they are entitled to deny boarding and do not have to pay compensation.

Examples of documents you may need to show:

1. Valid passport or other accepted ID
2. Valid visa
3. Proof of return ticket
4. Negative Covid-19 test result
5. Passenger locator form

Since you arrived at your destination with a delay of less than 3 hours, unfortunately, you are not eligible for compensation.

Since the airline notified you of the flight cancellation 14 days before departure, unfortunately, you are not eligible for compensation.

Fill out only if the airline did not reimburse these expenses and you have documents proving payment:

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Compensation for flight delays, cancellations and missed connections is regulated by various international legal frameworks, but fixed passenger compensation is most commonly governed by three key regulations — EC261 in the European Union, UK261 in the United Kingdom and SHY-PASSENGER in Turkey.

In this expert MySkyHelp overview, we explain when each regulation applies, including territorial jurisdiction, operating carrier liability and the rules for single and separate tickets, helping passengers accurately determine when they are legally entitled to compensation.

EU261 / EC261 Regulation Explained: European Passenger Rights and Flight Compensation Rules

EC261 applies if:

✅ The first departure of the itinerary is from the EU
OR
✅ The itinerary arrives in the EU and the disruption was caused by an EU carrier


1. ITINERARY STARTS IN THE EU

If the first departure is from the EU — EC261 always applies.

✅ EC261 Applies

Itinerary (Single Ticket) Operating Carriers Disruption EC261 Reason
Paris → Istanbul → Bangkok Air France → Turkish Airlines Turkish segment First departure from EU
Madrid → Doha → Bali Iberia → Qatar Airways Qatar segment Itinerary starts in EU
Frankfurt → Dubai → Sydney Lufthansa → Emirates Emirates segment Departure from EU
Rome → New York Delta Airlines Single segment Departure from EU

2. ITINERARY STARTS OUTSIDE THE EU AND ENDS IN THE EU

EC261 applies only if the disruption was caused by an EU carrier.

✅ EC261 Applies

Itinerary (Single Ticket) Operating Carriers Disruption EC261 Reason
Bangkok → Dubai → Paris Emirates → Air France Air France segment Disruption caused by EU carrier
Tokyo → Istanbul → Frankfurt ANA → Lufthansa Lufthansa segment Responsible carrier is EU
New York → Paris → Berlin Air France → Air France Any segment Entire itinerary operated by EU carrier

❌ EC261 Does NOT Apply

Itinerary (Single Ticket) Operating Carriers Disruption EC261 Reason
Bangkok → Istanbul → Vienna Turkish → Austrian Turkish segment Disruption caused by non-EU carrier
New York → Doha → Paris Qatar → Air France Qatar segment Disrupted segment operated by non-EU carrier

3. ITINERARY NOT CONNECTED TO THE EU

EC261 does not apply.

Itinerary Operating Carriers Disruption EC261 Reason
Istanbul → Dubai → Bangkok Turkish → Emirates Any segment No EU connection
New York → Toronto Air Canada Single segment Entirely outside EU

4. IF TICKETS ARE SEPARATE

Each ticket is assessed independently.

Itinerary Carrier Disruption EC261 Reason
Bangkok → Istanbul Turkish Airlines This segment No EU connection
Istanbul → Vienna Austrian Airlines This segment EC261 conditions not met

SUMMARY

✅ EC261 Applies ONLY If One of the Following Conditions Is Met:

Condition 1

✔ Flight departs from an airport located in the EU

• EC261 applies to the flight
• Regardless of airline nationality
• Regardless of number of connections
• Regardless of where the disruption occurred

If the itinerary is booked under a single ticket, the regulation may cover the entire journey.

Condition 2

✔ Flight arrives at an EU airport
✔ Flight is operated by an EU carrier

• EC261 applies
• Liability rests with the EU operating carrier

❌ EC261 Does NOT Apply If:

✔ Flight departs outside the EU
✔ Flight arrives in the EU
✔ But is operated by a non-EU carrier

⭐ Important Clarification

EC261 applies to each flight individually.
However, under a single ticket, transportation may be treated as a single operation for calculating arrival delay.


FINAL EC261 SUMMARY TABLE

Single Ticket First Departure Responsible Carrier EC261
Yes From EU Any carrier
Yes Outside EU EU carrier
Yes Outside EU Non-EU carrier
No (Separate tickets) Any Any Assessed separately

UK261 Regulation Explained: UK Passenger Rights and Flight Compensation Rules

UK261 applies if:

✅ The first departure of the itinerary is from the UK
OR
✅ The itinerary arrives in the UK and the disruption was caused by a UK or EU carrier


1. ITINERARY STARTS IN THE UK

✅ UK261 Applies

Itinerary (Single Ticket) Operating Carriers Disruption UK261 Reason
London → Istanbul → Bali British Airways → Turkish Turkish segment First departure from UK
Manchester → Doha → Sydney Qatar Airways Qatar segment Departure from UK

2. ITINERARY STARTS OUTSIDE THE UK AND ENDS IN THE UK

✅ UK261 Applies

Itinerary (Single Ticket) Operating Carriers Disruption UK261 Reason
New York → London → Glasgow British Airways Any segment UK carrier
Bangkok → Frankfurt → London Lufthansa → BA BA segment Disruption caused by EU/UK carrier

❌ UK261 Does NOT Apply

Itinerary Carrier Disruption UK261 Reason
Istanbul → London Turkish Airlines This segment Non-EU/UK carrier
Dubai → Manchester Emirates This segment Third-country carrier

SUMMARY

✅ UK261 Applies ONLY If At Least One Condition Is Met:

Condition 1

✔ Flight departs from a UK airport

• Applies regardless of airline
• Applies regardless of connections
• Applies regardless of where disruption occurred

Condition 2

✔ Flight arrives in the UK
✔ Flight is operated by a UK or EU carrier

• Liability rests with the UK or EU operating carrier

❌ UK261 Does NOT Apply If:

✔ Flight departs outside the UK
✔ Flight arrives in the UK
✔ But is operated by a non-UK and non-EU carrier

⭐ Important Clarification

UK261 applies to each flight separately.
Under a single ticket, the journey may be treated as a single operation for calculating final arrival delay.


FINAL UK261 SUMMARY TABLE

Single Ticket First Departure Responsible Carrier UK261
Yes From UK Any carrier
Yes Outside UK UK or EU carrier
Yes Outside UK Non-UK / Non-EU carrier
No (Separate tickets) Any Any Assessed separately

SHY-YOLCU Regulation Explained: Turkish Passenger Rights and Flight Compensation Rules

Applies if:

✅ The first departure is from Turkey
OR
✅ The flight is operated by a Turkish carrier departing from Turkey
OR
✅ The flight is operated by a Turkish carrier arriving in Turkey (Turkey must be the destination, not transit)


1. ITINERARY STARTS IN TURKEY

✅ SHY Applies

Itinerary (Single Ticket) Operating Carriers Disruption SHY Reason
Istanbul → Paris → New York Turkish → Air France Any segment First departure from Turkey
Ankara → Frankfurt Lufthansa This segment Departure from Turkey

2. ITINERARY STARTS OUTSIDE TURKEY AND ENDS IN TURKEY (Not Transit)

✅ SHY Applies

Itinerary Carrier Disruption SHY Reason
Cairo → Istanbul Turkish Airlines This segment Turkish carrier
Dubai → Ankara Turkish Airlines This segment Turkish carrier

❌ SHY Does NOT Apply

Itinerary Carrier Disruption SHY Reason
Cairo → Istanbul EgyptAir This segment Non-Turkish carrier
Moscow → Istanbul → Paris Aeroflot → Air France Any segment Turkey is transit only

SUMMARY

✅ SHY-PASSENGER Applies ONLY If At Least One Condition Is Met:

Condition 1

✔ Itinerary booked under a single ticket
✔ First departure is from Turkey

• Applies to entire itinerary
• Regardless of airline
• Regardless of number of connections
• Regardless of where disruption occurred

Condition 2

✔ Itinerary booked under a single ticket
✔ Flight arrives in Turkey
✔ Disrupted segment operated by Turkish carrier

• Liability rests with Turkish operating carrier

❌ SHY Does NOT Apply If:

✔ Itinerary starts outside Turkey
✔ Itinerary ends outside Turkey
✔ Turkey is only used as transit
✔ Flight arrives in Turkey but is operated by foreign carrier

⭐ Important Clarification

SHY is a territorial regulation and applies only when there is a real operational connection to Turkey.


FINAL SHY SUMMARY TABLE

Single Ticket First Departure Responsible Carrier SHY
Yes From Turkey Any carrier
Yes Outside Turkey Turkish carrier on inbound flight
Yes Outside Turkey Non-Turkish carrier
Yes Outside Turkey Turkey only transit
No (Separate tickets) Any Any Assessed separately

FULL OVERVIEW — EC261 / UK261 / SHY

Route (Origin → Transit → Destination) Disruption Caused By (Operating Carrier) EC261 UK261 SHY Reason
EU → Any country Any carrier EC261 applies to the entire journey when departing from the EU
EU → Transit → Any country Any carrier First departure from EU covers entire itinerary
UK → Any country Any carrier UK261 applies to the entire journey when departing from the UK
UK → Transit → Any country Any carrier First departure from UK covers entire itinerary
Turkey → Any country Any carrier SHY applies to the entire journey when departing from Turkey
Turkey → Transit → Any country Any carrier First departure from Turkey covers entire itinerary
Third country → EU EU carrier EC261 applies when arriving in EU with an EU carrier
Third country → EU Non-EU carrier EC261 does not apply to non-EU carriers arriving in EU
Third country → Transit → EU EU carrier caused disruption on any segment EU carrier bears liability for transportation
Third country → Transit → EU Non-EU carrier caused disruption No EC261 jurisdiction
Third country → UK UK carrier UK261 applies when arriving in UK with UK carrier
Third country → UK EU carrier UK261 also applies to EU carriers
Third country → UK Non-EU / Non-UK carrier UK261 does not apply to third-country carriers
Third country → Transit → UK UK carrier caused disruption Liability of UK operating carrier
Third country → Transit → UK EU carrier caused disruption UK261 covers EU carriers
Third country → Transit → UK Non-EU / Non-UK carrier caused disruption No UK261 jurisdiction
Third country → Turkey Turkish carrier SHY applies to Turkish carriers arriving in Turkey
Third country → Turkey Non-Turkish carrier SHY does not apply to foreign carriers
Third country → Transit → Turkey Turkish carrier caused disruption Transportation ends in Turkey with Turkish carrier
Third country → Transit → Turkey Non-Turkish carrier caused disruption SHY does not apply to foreign carriers
Third country → Turkey → Third country Turkish carrier Turkey is only a transit point
Third country → Turkey → EU EU carrier caused disruption EU carrier operates part of transportation into EU
Third country → Turkey → EU Turkish carrier caused disruption Turkey is transit only
Third country → Turkey → UK UK carrier caused disruption Arrival in UK with UK carrier
Third country → Turkey → UK Turkish carrier caused disruption Turkey is transit only
EU → Turkey → Third country Any carrier First departure from EU activates EC261
UK → Turkey → Third country Any carrier First departure from UK activates UK261
Turkey → EU → Third country Any carrier First departure from Turkey activates SHY

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