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All Air Passenger Rights Worldwide: Compensation, Regulations, Calculations, and Applicability

If your flight was delayed, canceled, denied boarding or lost baggage, you are entitled to compensation. But these rights depend on the country, type of flight, airline and applicable laws. Below is a complete overview of the world's aviation regulations and compensation.

Europe  |  United Kingdom  |  USA  |  Canada  |  Israel  |  Turkey  |  Brazil  |  Saudi Arabia  |  Serbia  |  India  |  Thailand  |  China  |  Japan  |  South Korea  |  South Africa  |  Egypt  |  Kenya  |  Nigeria  |  Ethiopia  |  Montreal Convention

Check compensation

 
List all your connecting flights:

 
Did you ensure you had the correct documentation?

Before you board the plane, airlines must check that you have the necessary documents for your destination. If you do not, they are entitled to deny boarding and do not have to pay compensation.

Examples of documents you may need to show:

1. Valid passport or other accepted ID
2. Valid visa
3. Proof of return ticket
4. Negative Covid-19 test result
5. Passenger locator form

Since you arrived at your destination with a delay of less than 3 hours, unfortunately, you are not eligible for compensation.

Since the airline notified you of the flight cancellation 14 days before departure, unfortunately, you are not eligible for compensation.

Fill out only if the airline did not reimburse these expenses and you have documents proving payment:

We'll need some details about the passengers:

Europe — EC261/2004

✈️ Applies to:

  • Flights departing from any EU country.

  • Flights arriving in the EU, if the airline is registered in the EU.

Compensation for Delay:

  • Up to 1500 km: €250 — if delay is more than 3 hours.

  • From 1500 to 3500 km: €400 — if delay is more than 3 hours.

  • Over 3500 km: €600 — if delay is more than 4 hours.

Compensation for Cancellation:

  • Up to 1500 km: €250 — if arrival is delayed by more than 3 hours.

  • From 1500 to 3500 km: €400 — if arrival is delayed by more than 3 hours.

  • Over 3500 km: €600 — if arrival is delayed by more than 4 hours.

Denied Boarding (Overbooking):

  • Compensation is similar to cancellation — from €250 to €600 based on distance.

Additional Rights:

  • Meals and refreshments for delays over 2 hours.

  • Accommodation and transfers for overnight delays.

Claim Submission Period: From 2 to 6 years, depending on the country.


United Kingdom — UK261

✈️ Applies to:

  • Flights departing from the UK (regardless of airline).

  • Flights arriving in the UK, if operated by a British airline.

Compensation for Flight Delay:

  • Up to 1500 km: £220 (~€250), if delay is more than 3 hours.

  • 1500–3500 km: £350 (~€400), if delay is more than 3 hours.

  • Over 3500 km:

    • £260 (~€300), if delay is 3–4 hours.

    • £520 (~€600), if delay is more than 4 hours.

Compensation for Flight Cancellation:

  • Up to 1500 km: £220 (~€250), if arrival is delayed by more than 3 hours.

  • 1500–3500 km: £350 (~€400), if arrival is delayed by more than 3 hours.

  • Over 3500 km: £520 (~€600), if arrival is delayed by more than 4 hours.

Denied Boarding (Overbooking):

  • Compensation is similar to flight cancellation — from £220 to £520.

  • Amount depends on the route distance.

Additional Rights:

  • Meals and refreshments — for delays over 2 hours.

  • Accommodation and transfers — for overnight delays or cancellations.

  • Communication — two free phone calls or emails.

  • Alternative — new flight or ticket refund.

Claim Submission Period: From 2 to 6 years, depending on jurisdiction:

  • England and Wales — up to 6 years.

  • Scotland — up to 5 years.

  • Northern Ireland — up to 6 years.


USA — DOT

✈️ Applies to:

  • Flights operated by U.S. airlines.

  • International flights departing from the U.S. (in some cases — regardless of airline).

  • Domestic flights within the U.S.

Compensation for Flight Delay:

  • Compensation is not guaranteed by law.

  • Decision depends on the airline's internal policy.

  • DOT requires carriers to provide accurate information about the cause and duration of the delay.

Compensation for Cancellation:

  • No automatic compensation.

  • Passenger may be offered:

    • An alternative flight.

    • A ticket refund.

  • Monetary payments are only at the airline's discretion.

Denied Boarding (Overbooking). If denied boarding without passenger's consent, DOT requires mandatory monetary compensation:

  • Up to 1 hour delay: No compensation provided.

  • From 1 to 2 hours delay: Compensation 200% of ticket price, but no more than $775.

  • More than 2 hours delay: Compensation 400% of ticket price, but no more than $1550.

Additional Rights:

  • Meals, accommodation, communication — at the airline's discretion, not regulated by DOT.

  • Some airlines offer:

    • Food vouchers.

    • Accommodation for overnight cancellation.

    • Free Wi-Fi or calls.

Claim Submission Period: DOT does not set a fixed period.

  • It is recommended to file a claim as soon as possible, within 60 days.

  • Possibility of appeal depends on:

    • Specific airline's terms and conditions.

    • Local legal deadlines at the place of residence.


Canada — APPR

✈️ Applies to:

  • Flights operated by Canadian airlines.

  • International flights departing from Canada.

  • Domestic flights within Canada.

Compensation for Flight Delay:

  • Compensation is provided if the delay is more than 3 hours and is within the airline's control.

  • Amount depends on the type of airline and duration of delay:

    • For large airlines (Air Canada, WestJet, etc.):

      • 3–6 hours: $400 CAD

      • 6–9 hours: $700 CAD

      • More than 9 hours: $1000 CAD

    • For small airlines (Flair, Porter, etc.):

      • 3–6 hours: $125 CAD

      • 6–9 hours: $250 CAD

      • More than 9 hours: $500 CAD

Compensation for Cancellation:

  • If cancellation is within the airline's control and notification was less than 14 days in advance:

    • Passenger is entitled to compensation, similar to delays.

    • Also offered:

      • Alternative flight.

      • Ticket refund.

Denied Boarding (Overbooking). If a passenger is denied boarding involuntarily (e.g., due to an overbooked flight), the airline must:

  • Provide an alternative flight.

  • Pay compensation if the new flight arrives at the final destination later than planned:

    • Up to 6 hours delay: $900 CAD

    • From 6 to 9 hours delay: $1800 CAD

    • More than 9 hours delay: $2400 CAD

Additional Rights. For delays over 2 hours — the airline must provide:

  • Meals and refreshments.

  • Communication means (Wi-Fi, calls).

  • Accommodation and transfers, if the wait is overnight.

Claim Submission Period:

  • A claim must be submitted within 1 year.

  • The airline must respond within 30 days.

  • ⚠️ If the response is unsatisfactory — you can contact the Canadian Transportation Agency (CTA).


Israel — Tibi Law

✈️ Applies to:

  • Flights departing from Israel.

  • Flights arriving in Israel.

  • Flights operated by Israeli airlines.

Compensation for Flight Delay is provided if the delay is more than 8 hours — in this case, the flight is considered cancelled.

  • For delays from 2 to 8 hours:

    • Meals and refreshments.

    • Communication means (calls, Wi-Fi).

    • Accommodation and transfers, if the wait is overnight.

  • If delay is more than 5 hours — passenger can:

    • Receive a ticket refund.

    • Choose an alternative flight.

Compensation for Cancellation. If cancellation is within the airline's control and notification was less than 14 days in advance — passenger is entitled to:

  • Ticket refund.

  • Alternative flight.

  • Compensation (depending on distance):

    • Up to 2000 km: 1,250–1,320 NIS

    • From 2000 to 4500 km: 2,000–2,120 NIS

    • Over 4500 km: 3,000–3,180 NIS

  • If the new flight arrives with a delay of 4–6 hours, compensation may be reduced by 50%.

Denied Boarding (Overbooking). If a passenger is denied boarding involuntarily:

  • The airline must provide an alternative flight.

  • Compensation is paid as for flight cancellation.

Additional Rights. For delays over 2 hours:

  • Meals and refreshments.

  • Communication (2 calls, fax, or email).

  • Accommodation and transfers, if the wait is overnight.

Claim Submission Period:

  • A claim must be submitted within 1 year.

  • The airline must respond within 45 days.


Turkey — SHY-PASSENGER

✈️ Applies to:

  • Flights departing from Turkey.

  • Flights arriving in Turkey (if the airline is Turkish).

  • Flights operated by Turkish airlines.

Compensation for Delay:

  • Delay more than 5 hours — passengers can opt out of the flight and receive a full refund.

  • Delay more than 3 hours due to technical or operational reasons — passenger is entitled to compensation:

    • Domestic flights: €100 (in Turkish Lira).

    • International flights up to 1500 km: €250.

    • International flights from 1500 to 3500 km: €400.

    • International flights over 3500 km: €600.

  • If the alternative flight arrives with a delay of less than 2–4 hours — compensation may be reduced by 50%.

Compensation for Cancellation. If cancellation is the airline's fault and notification is less than 14 days in advance:

  • Compensation at the same rates as for delays.

  • Alternative flight or ticket refund.

Denied Boarding (Overbooking). If a passenger is denied boarding involuntarily:

  • Alternative flight or refund.

  • Compensation at the same rates as for cancellation.

Additional Rights for Delay:

  • From 2 hours waiting — refreshments.

  • From 3 hours — meals.

  • From 5 hours — additional snacks and beverages.

  • For overnight delays — accommodation and transfers.

  • Communication: 2 calls, fax, or email.

Claim Submission Period:

  • A claim can be submitted within 1 year.

  • The airline must respond within 30 days.


Brazil — ANAC Resolution 400

✈️ Applies to:

  • Domestic flights within Brazil.

  • International flights departing from Brazil.

  • International flights arriving in Brazil.

  • Connecting flights in Brazil.

  • Tickets issued in Brazil.

Compensation for Delay:

  • More than 1 hour — communication: calls, Wi-Fi.

  • More than 2 hours — meals or food vouchers.

  • More than 4 hours, if the cause is within the airline's control:

    • Alternative flight.

    • Ticket refund.

    • Accommodation and transfers (if overnight wait).

    • And monetary compensation:

      • Domestic flights: up to 250 SDR (~€300).

      • International flights: up to 500 SDR (~€600).

  • Additionally: up to €1500 for moral damages (lost time, missed opportunities, etc.).

Compensation for Cancellation. If cancellation is the airline's fault and notification is less than 72 hours in advance:

  • Alternative flight.

  • Ticket refund.

  • Compensation, as for delays.

Denied Boarding (Overbooking):

  • Search for volunteers.

  • If no volunteers — passenger is entitled to:

    • Alternative flight.

    • Compensation:

      • Domestic flights: 250 SDR.

      • International flights: 500 SDR.

Additional Rights:

  • Written explanation of delay reasons upon request.

  • Flight status updates every 30 minutes.

  • If departure time changes by more than 30 min (domestic) or 1 hour (international) — right to refund or alternative.

Claim Submission Period:

  • Domestic flights: up to 5 years.

  • International flights: up to 2 years.

⚠️ Note: In Latin American countries such as Chile, Colombia, and Peru, there is no unified regulatory framework similar to Brazil's ANAC Resolution 400. Compensation depends on the airline, route conditions, and flight circumstances, but is usually limited to meals, accommodation, and ticket refunds.


Saudi Arabia — GACA Charter of Passenger Rights

✈️ Applies to:

  • Domestic flights within Saudi Arabia.

  • International flights departing from Saudi Arabia.

  • International flights arriving in Saudi Arabia (if the airline is Saudi).

  • Connecting flights in Saudi Arabia.

  • Tickets issued in Saudi Arabia.

Compensation for Delay:

  • More than 1 hour — communication: calls, Wi-Fi.

  • More than 3 hours — meals or food vouchers.

  • More than 6 hours — accommodation and transfers (if overnight wait).

  • More than 6 hours, if the cause is within the airline's control — passenger can consider the flight cancelled and receive compensation:

    • Up to 200% of ticket value.

    • For delay, cancellation, or early departure.

    • For lost baggage — up to 6,568 SAR.

    • For damaged or delayed baggage — up to 6,568 SAR.

    • For moral damages — at GACA's discretion, in addition to refund.

Compensation for Cancellation. If cancellation is the airline's fault:

  • Alternative flight.

  • Ticket refund.

  • Compensation:

    • Notification 60–14 days in advance: 50% of remaining route cost.

    • 14–24 hours in advance: 75%.

    • Less than 24 hours: 150%.

Denied Boarding (Overbooking):

  • Search for volunteers.

  • If no volunteers — passenger is entitled to:

    • Alternative flight.

    • Compensation: 100% of unused ticket value.

    • If denied — refund and compensation.

Additional Rights:

  • Written explanation of delay reasons.

  • Flight status updates every 30 minutes.

  • If departure time changes by more than 30 min (domestic) or 1 hour (international) — right to refund or alternative.

  • For delays over 3 hours on the tarmac — right to disembark and compensation.

Claim Submission Period:

  • Within 1 year.

  • The airline must respond within 30 days.

  • ⚠️ If no response — you can contact GACA.


Serbia — National Regulation, analog of EC261

✈️ Applies to:

  • Domestic flights within Serbia.

  • International flights departing from Serbia.

  • International flights arriving in Serbia (if the airline is from ECAA).

  • Connecting flights in Serbia.

  • Tickets issued in Serbia.

Compensation for Delay:

  • More than 2 hours — communication: calls, email.

  • More than 3 hours — meals or food vouchers.

  • More than 4 hours — accommodation and transfers (if overnight wait).

  • More than 5 hours — right to ticket refund.

  • And monetary compensation (if delay is more than 3 hours and is the airline's fault):

    • Up to €250 — flights up to 1,500 km.

    • Up to €400 — flights from 1,500 to 3,500 km.

    • Up to €600 — flights over 3,500 km.

  • Compensation may be reduced by 50% if the alternative flight arrived with a delay of less than:

    • 2 hours (up to 1,500 km).

    • 3 hours (1,500–3,500 km).

    • 4 hours (over 3,500 km).

Compensation for Cancellation. If cancellation is the airline's fault and notification is less than 14 days in advance:

  • Alternative flight.

  • Ticket refund.

  • And additional compensation, if the alternative is inconvenient:

    • Notification 7–14 days before the flight:

      • If alternative flight departs more than 2 hours earlier, OR

      • Arrives more than 4 hours later — passenger is entitled to compensation.

    • Notification less than 7 days before the flight:

      • If alternative flight departs more than 1 hour earlier, OR

      • Arrives more than 2 hours later — passenger is entitled to compensation.

  • Amount of compensation depends on distance:

    • €250 — flights up to 1,500 km.

    • €400 — flights from 1,500 to 3,500 km.

    • €600 — flights over 3,500 km.

Denied Boarding (Overbooking):

  • Search for volunteers.

  • If no volunteers — passenger is entitled to:

    • Alternative flight.

    • Ticket refund.

    • And compensation: €250 / €400 / €600 depending on distance.

Additional Rights:

  • Written explanation of delay or cancellation reasons.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • For delays over 5 hours — right to cancel trip and get refund.

Claim Submission Period:

  • Up to 90 days from the flight date.

  • The airline must respond within 60 days.

  • ⚠️ If no response — you can contact the Serbian aviation authorities.


India — DGCA CAR Section 3, Series M, Part IV

✈️ Applies to:

  • Domestic flights within India.

  • International flights departing from India.

  • International flights arriving in India (if the airline is registered in India).

  • Connecting flights in India.

  • Tickets issued in India.

Compensation for Delay:

  • Delay more than 2 hours: passengers are provided with refreshments and meals.

  • Delay more than 6 hours: passenger has the right to choose between an alternative flight and a ticket refund.

  • Overnight delay (20:00–03:00): accommodation and transfers are provided.

  • And compensation for delays caused by the airline's fault (not weather, air traffic control, or force majeure):

    • Delay more than 3 hours — compensation depends on flight distance:

      • Up to 1,500 km — approximately ₹2,000.

      • From 1,500 to 3,500 km — approximately ₹3,000–₹4,000.

      • Over 3,500 km — up to ₹10,000 or more.

Compensation for Cancellation. If notification received less than 2 weeks in advance:

  • Passenger is offered an alternative flight or ticket refund.

  • If cancellation is the airline's fault, monetary compensation is assigned:

    • Up to 1 hour delay: ₹5,000.

    • From 1 to 2 hours: ₹7,500.

    • More than 2 hours: ₹10,000.

Denied Boarding (Overbooking):

  • Airline seeks volunteers willing to give up their seat.

  • If no volunteers:

    • Passenger is provided an alternative flight or refund.

    • Compensation is assigned — up to ₹10,000.

Additional Passenger Rights:

  • Written explanation of reasons for delay, cancellation, or denied boarding.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • For delays over 6 hours — right to cancel trip and get refund.

Claim Submission Period:

  • Up to 3 years from the flight date.

  • The airline must respond within a reasonable timeframe.

  • ⚠️ If no response — you can contact the DGCA (Directorate General of Civil Aviation of India).


Thailand — CAB Regulation №101 (from May 2025)

✈️ Applies to:

  • Domestic flights within Thailand.

  • International flights departing from Thailand.

  • International flights arriving in Thailand (if the airline is registered in Thailand).

  • Connecting flights in Thailand.

  • Tickets issued in Thailand.

Compensation for Delay:

  • Delay more than 2 hours: passengers are provided with refreshments, meals, and free communication (calls, email).

  • Delay more than 5 hours: passenger has the right to choose between an alternative flight and a ticket refund; accommodation and transfers are provided (if overnight stay is required); and monetary compensation:

    • Domestic flights — approximately ฿1,200.

    • International flights — approximately ฿1,500.

  • Delay more than 10 hours — compensation depends on flight distance:

    • Up to 1,500 km — approximately ฿2,000.

    • From 1,500 to 3,500 km — approximately ฿3,500.

    • Over 3,500 km — approximately ฿4,500.

Compensation for Cancellation. If notification received less than 7 days in advance:

  • Passenger is offered an alternative flight or ticket refund.

  • If cancellation is the airline's fault, compensation is assigned — under the same rules as for delays over 10 hours.

Denied Boarding (Overbooking):

  • Airline seeks volunteers willing to give up their seat.

  • If no volunteers:

    • Passenger is provided an alternative flight or refund.

    • Compensation is assigned — up to ฿4,500, depending on distance.

Additional Passenger Rights:

  • Written explanation of reasons for delay, cancellation, or denied boarding.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • For delays over 5 hours — right to cancel trip and get refund.

Claim Submission Period:

  • Up to 1 year from the flight date.

  • The airline must pay compensation within 14 days.

  • ⚠️ If no response — you can contact CAAT (Civil Aviation Authority of Thailand).


China — CAAC Guidelines (No Law)

✈️ General Provisions:

  • In China, there is no single law analogous to European EC261 or Indian DGCA.

  • Compensation is regulated by airlines' internal rules and CAAC (Civil Aviation Administration of China) provisions.

  • The main focus is on passenger service, not monetary payments.

Passenger Rights for Flight Delay:

  • Delay more than 2 hours:

    • Meals and refreshments.

    • Free communication (calls, email).

  • Delay more than 4–5 hours:

    • Option to cancel trip with ticket refund.

    • Provision of accommodation and transfers, if overnight wait.

  • Delay more than 10 hours:

    • Possible compensation — at the airline's discretion. Amount depends on distance and class of service, but not guaranteed. Compensation:

      • Is not legally mandatory.

      • Some airlines (e.g., China Southern, Air China) may offer:

        • Vouchers.

        • Miles.

        • Partial refund.

      • Compensation amount can be:

        • Up to ¥600 — short-haul flights.

        • Up to ¥1,000–¥1,500 — long-haul flights.

      • But this is an exception, not the rule.

  • Not provided if:

    • Delay is caused by force majeure (weather, strikes, uncontrollable technical issues).

    • An alternative flight is offered with arrival within a reasonable timeframe.

Claim Submission Period:

  • Up to 2 years from the flight date.

  • Claim is submitted directly to the airline.

  • If no response — you can contact CAAC.

  • ⚠️ If the flight departs from Europe, even if it's a Chinese airline — EC261 applies, and compensation can reach €600.


Japan — MLIT Guidelines (No Law)

✈️ Applies to:

  • Domestic flights within Japan.

  • International flights departing from Japan.

  • International flights arriving in Japan (if the airline is registered in Japan).

  • Connecting flights in Japan.

  • Tickets issued in Japan.

Compensation for Delay:

  • Delay more than 2 hours: passengers are provided with refreshments, meals, and free communication (calls, email).

  • Delay more than 5 hours: passenger has the right to choose between an alternative flight and a ticket refund; accommodation and transfers are provided (if overnight stay is required).

  • Delay more than 10 hours: possible compensation — at the airline's discretion, usually in the form of vouchers, miles, or partial refund. Compensation:

    • Is not guaranteed by law.

    • Possible if the delay is caused by airline's fault (e.g., technical malfunctions).

    • Amount depends on the airline:

      • Up to ¥600 — short-haul flights.

      • Up to ¥1,000–¥1,500 — long-haul flights.

    • Original receipt required for expense reimbursement.

Compensation for Cancellation. If notification received less than 7 days in advance:

  • Passenger is offered an alternative flight or ticket refund.

  • If cancellation is the airline's fault — compensation is possible (more often in the form of vouchers or refunds).

Denied Boarding (Overbooking):

  • Airline seeks volunteers.

  • If no volunteers:

    • An alternative flight or refund is provided.

    • Compensation — according to the airline's internal rules, not always monetary.

Additional Passenger Rights:

  • Written explanation of reasons for delay, cancellation, or denied boarding.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • For delays over 5 hours — right to cancel trip and get refund.

Claim Submission Period:

  • Up to 2 years from the flight date.

  • The airline must review the request and reimburse expenses within 30 days.

  • ⚠️ If no response — you can contact MLIT (Ministry of Land, Infrastructure, Transport and Tourism of Japan).


South Korea — Aviation Consumer Protection Act

✈️ Applies to:

  • Domestic flights within South Korea.

  • International flights departing from South Korea.

  • International flights arriving in South Korea (if the airline is registered in the Republic of Korea).

  • Connecting flights in South Korea.

  • Tickets issued in South Korea.

Compensation for Delay:

  • Delay more than 2 hours: passengers are provided with refreshments, meals, and free communication.

  • Delay more than 4–5 hours: ticket refund possible, accommodation and transfers (if overnight wait).

  • Delay more than 10 hours: compensation is possible, but not guaranteed by law — depends on the airline. Monetary compensation:

    • Not directly provided by law.

    • Possible at the airline's discretion or through court.

    • Compensation amount can be:

      • Up to ₩150,000–₩700,000 — based on court practice (e.g., case against Jeju Air for a 19-hour delay).

    • Compensation may include:

      • Vouchers.

      • Miles.

      • Partial refund.

Compensation for Cancellation. If notification received less than 7 days in advance:

  • An alternative flight or ticket refund is offered.

  • Monetary compensation — according to the airline's internal rules, not by law.

Denied Boarding (Overbooking):

  • Airline seeks volunteers.

  • If no volunteers:

    • An alternative flight or refund is provided.

    • Compensation — according to Consumer Dispute Resolution Commission standards, but not mandatory.

Additional Passenger Rights:

  • Written explanation of reasons for delay, cancellation, or denied boarding.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • Right to ticket refund for long delays.

Claim Submission Period:

  • Up to 3 years from the flight date.

  • Claim is submitted to the airline.

  • ⚠️ If denied — you can contact the Korea Consumer Agency (KCA) or go to court.


South Africa — Domestic Aviation Protection Code

✈️ Applies to:

  • Domestic flights within South Africa.

  • International flights departing from South Africa.

  • International flights arriving in South Africa (if the airline is registered in South Africa).

  • Connecting flights in South Africa.

  • Tickets issued in South Africa.

Compensation for Delay:

  • Delay more than 2 hours: passengers are provided with refreshments, meals, and free communication.

  • Delay more than 4 hours: ticket refund possible, free alternative flight, meal vouchers.

  • Delay more than 10 hours: compensation is possible — up to R20,000, but only if the passenger proves financial damage (under the Montreal Convention). Monetary compensation:

    • Not guaranteed by law.

    • Possible if:

      • Delay is caused by the airline's fault.

      • Passenger incurred financial losses (e.g., missed bookings, meetings).

    • Compensation amount:

      • Up to R4,000–R10,000 — in practice.

      • Up to R20,000 — for serious breaches or lawsuits.

Compensation for Cancellation. If notification received less than 7 days in advance:

  • An alternative flight or ticket refund is offered.

  • Monetary compensation — at the airline's discretion, not by law.

Denied Boarding (Overbooking):

  • Airline seeks volunteers.

  • If no volunteers:

    • An alternative flight or refund is provided.

    • Compensation — according to the carrier's internal rules.

Additional Passenger Rights:

  • Written explanation of reasons for delay, cancellation, or denied boarding.

  • Flight status updates.

  • Free calls and email access.

  • Accommodation and transfers for overnight waits.

  • Right to ticket refund for long delays.

Claim Submission Period:

  • Up to 3 years from the flight date.

  • Claim is submitted to the airline.

  • If denied — you can contact the National Consumer Commission or go to court.

  • ⚠️ In South Africa, there is no single law like EC261 in the EU. Compensation depends on airline terms, proven damages, and international conventions.


Egypt — National Regulation ECAR 601 (effective from 2024)

✈️ Applies to:

  • Domestic flights within Egypt.

  • International flights departing from Egypt.

  • International flights arriving in Egypt, if the airline is registered in Egypt.

  • Connecting flights in Egypt.

  • Tickets issued in Egypt or by an Egyptian carrier.

Compensation for Delay:

  • Delay more than 2 hours: meals, refreshments, communication.

  • Delay more than 5 hours: ticket refund or alternative flight, and possible compensation if airline's fault.

  • Delay on tarmac more than 5 hours: mandatory passenger disembarkation and possible compensation if airline's fault.

  • Compensation:

    • Up to EGP 300 — flights up to 1000 km.

    • Up to EGP 900 — flights from 1000 to 4000 km.

    • Up to EGP 1500 (~€600) — flights over 4000 km.

Compensation for Cancellation:

  • If notification less than 2 weeks in advance — compensation as for delay.

  • If an alternative flight is offered with arrival less than 4 hours later — compensation may be reduced.

  • For force majeure — no compensation provided.

Denied Boarding (Overbooking):

  • Airline seeks volunteers.

  • If no volunteers:

    • Alternative flight or refund.

    • Compensation under ECAR 601 — up to EGP 1500.

Additional Passenger Rights:

  • Written notification of reasons for delay, cancellation, denied boarding.

  • Free calls, email, faxes.

  • Accommodation and transfers for overnight waits.

  • Right to ticket refund for long delays.

  • Mandatory notification of rights at check-in counter.

Claim Submission Period:

  • Up to 30 days from the flight date.

  • Claim is submitted to the airline.

  • ⚠️ If denied — you can contact the Egyptian Civil Aviation Authority.


Kenya — Civil Aviation Act No. 21 of 2023

✈️ Applies to:

  • Domestic flights within Kenya.

  • International flights departing from Kenya.

  • International flights arriving in Kenya (if the airline is registered in Kenya).

  • Connecting flights in Kenya.

  • Tickets issued in Kenya or by a Kenyan carrier.

Compensation for Delay:

  • Delay more than 2 hours: meals, communication.

  • Delay more than 4 hours: rebooking or refund.

  • Delay more than 6 hours: compensation possible — determined by tribunal.

  • Compensation:

    • No fixed scale.

    • Amount depends on proven damages (missed meetings, bookings, etc.).

Compensation for Cancellation:

  • If notification less than 24 hours in advance — passenger has right to refund or rebooking.

  • Monetary compensation — at the tribunal's discretion, if cancellation is airline's fault.

  • For force majeure — no compensation provided.

Denied Boarding (Overbooking):

  • Airline seeks volunteers.

  • If no volunteers — alternative or refund.

  • Compensation — at the tribunal's discretion.

Additional Passenger Rights:

  • Written explanation of reasons.

  • Free communication.

  • Accommodation and transfers for overnight waits.

  • Right to ticket refund for long delays.

Claim Submission Period:

  • Up to 30 days from the flight date.

  • Claim is submitted to the airline.

  • ⚠️ If denied — you can contact the Aviation Tribunal.


Nigeria — NCAA Part 19 (2023)

✈️ Applies to:

  • Domestic flights within Nigeria.

  • International flights departing from Nigeria.

  • International flights arriving in Nigeria (if the airline is registered in Nigeria).

  • Connecting flights in Nigeria.

  • Tickets issued in Nigeria or by a Nigerian carrier.

Compensation for Delay:

  • Delay more than 2 hours: meals, communication.

  • Delay more than 3 hours: rebooking or refund.

  • Delay more than 6 hours: monetary compensation.

  • Compensation:

    • ₦25,000–₦50,000 — domestic flights.

    • $170 — international flights (e.g., for delayed baggage).

Compensation for Cancellation:

  • If notification less than 24 hours in advance — compensation is mandatory.

  • If notification is given in advance — no compensation provided.

  • For force majeure — no compensation provided.

Denied Boarding (Overbooking):

  • Volunteers first.

  • If denied boarding is the airline's fault — compensation and alternative.

  • Compensation — according to NCAA regulations.

Additional Passenger Rights:

  • Mandatory information provision.

  • Meals, communication, accommodation.

  • Ticket refund.

  • Delivery of delayed baggage — at airline's expense.

Claim Submission Period:

  • Up to 30 days from the flight date.

  • Claim is submitted to the airline.

  • ⚠️ If denied — you can contact the NCAA or go to court.


Ethiopia — Ethiopian Airlines Conditions of Carriage

✈️ Applies to:

  • Domestic flights within Ethiopia (if operated by Ethiopian Airlines).

  • International flights departing from Ethiopia.

  • International flights arriving in Ethiopia (if the carrier is Ethiopian Airlines).

  • Ethiopian Airlines flights departing from the EU — fall under EC261.

Compensation for Delay:

  • Delay more than 2 hours: meals, communication.

  • Delay more than 5 hours: ticket refund or rebooking.

  • Delay more than 10 hours: accommodation and transfers.

  • Compensation:

    • Up to €600 — if flight departs from the EU.

    • Domestic flights — compensation according to the carrier's internal rules.

Compensation for Cancellation:

  • If notification less than 14 days in advance — compensation under EC261.

  • If flight cancelled due to carrier's fault — refund or alternative.

  • For force majeure — no compensation provided.

Denied Boarding:

  • Volunteers first.

  • If denied boarding is the carrier's fault — compensation up to €600 (if flight from EU).

  • Domestic flights — compensation according to internal rules.

Additional Passenger Rights:

  • Meals, communication, accommodation.

  • Ticket refund.

  • Written notification.

  • Delivery of delayed baggage — at airline's expense.

Claim Submission Period:

  • Up to 30 days from the flight date.

  • Claim is submitted to Ethiopian Airlines.

  • If denied — you can go to court or use EC261 (if applicable).


Montreal Convention (International Flights)

✈️ Applies to:

  • International flights between countries that have signed the Montreal Convention (over 135 states, including EU, USA, Canada, Japan, India, Egypt, South Africa, etc.).

  • Flights departing from or arriving in a signatory country.

  • Connecting flights in another country (if the itinerary includes an international segment).

  • Tickets issued for international flights between signatory countries.

Compensation for Delay:

  • Delay more than 2 hours: meals, refreshments, communication.

  • Delay more than 5 hours: ticket refund or alternative flight.

  • Delay more than 10 hours: accommodation and transfers (if overnight wait).

  • Compensation for damages:

    • Paid only for proven financial damage (e.g., missed bookings, additional expenses).

    • Maximum amount — up to 5,346 SDR (~€7,850) per person.

Compensation for Cancellation:

  • Compensation is possible if cancellation caused financial losses.

  • Amount — up to 5,346 SDR (~€7,850), with receipts and proof.

  • For force majeure (weather, security, strikes) — no compensation provided.

Compensation for Baggage:

  • Damage, delay, or loss of baggage — compensation up to 1,288 SDR (~€1,900).

  • Delayed baggage: compensation can be claimed for necessary purchases (clothing, essentials).

  • Lost baggage: if not found within 21 days — considered lost.

  • Claim submission deadlines:

    • Damage — up to 7 days.

    • Delay — up to 21 days.

    • Loss — up to 2 years.

Denied Boarding (Overbooking):

  • The Montreal Convention does not directly regulate denied boarding.

  • Compensation is only possible for proven damages.

  • In the EU, USA, and other regions — additional national laws apply (e.g., EC261).

Additional Passenger Rights:

  • Right to a written explanation of reasons for delay, cancellation, baggage loss.

  • Right to ticket refund for long delays.

  • Right to reimbursement of expenses with receipts.

  • Right to appeal to a court or carrier within 2 years.

Claim Submission Period:

  • Up to 2 years from the flight date — for compensation for delay, cancellation, baggage loss.

  • Up to 7–21 days — for baggage claims (depending on type).

⚠️ Specifics:

  • The Convention does not apply to domestic flights unless they include an international segment.

  • Compensation is only paid with proof of damage.

  • SDR (Special Drawing Rights) currency is used — converted at IMF exchange rates.

Tips from MySkyHelp.com:

  • Check your flight for the last 6 years — you may be entitled to compensation!

  • Do not accept vouchers — they forfeit your right to monetary compensation.

  • Keep receipts, boarding passes, and correspondence with the airline.

  • Contact us at MySkyHelp.com as soon as possible — and we will secure maximum compensation for you, quickly and professionally.

Flight Compensation & Claims

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